Case study Essay Example | Topics and Well Written Essays - 1250 words - 13

Case study - Essay Example Even if he was aware of the contract it is still possible that he was not aware of the clause. The fact that management made them aware of the presence of these people and they still went ahead with their holiday could lessen their chances at raising a claim against the hotel or the travel agency. This goes into their complaint about the poor food. It must be established whether or not the poor quality of the food was a function of an unsupported expectation or because it failed to meet conditions set forth in a contract. ‘Quiet atmosphere’ was an essential requisite of the client before he agreed to book with Elite. If it can be shown that Elysium acted in wanton disregard of this fact, a case can be made that they acted in bad faith because they knowingly booked Mr. Williams in the hotel knowing that he would be in the company of the 18-30 club people when he wanted peace and quiet. This goes into their claim that it was impossible for the hotel to accommodate his desire to be away from the noisy young people. If it can be shown that there were vacancies in the hotel and Mr. Williams knew about this, then there is a further showing of bad faith. My client Mr. Williams has a complaint that amounts to a breach of contract on the part of Elysium and Elite Travel. At issue here is that Mr. Williams reserved a two week vacation at Elysium based on the offer made by Elite Travel which promised certain conditions which were not met. Among the conditions breached was the offer of international cuisine and an Olympic size swimming pool. The cuisine was described by Mr. Williams as â€Å"junk food† and the Olympic-size swimming pool was always closed because the 18-30 Club patrons kept rendering it unusable. The attitude of management at Elysium further aggravated Mr. Williams because the resort was unwilling to accommodate his